Speedpanel Elevates Customer Experience with Ambit Partnership

Speedpanel, a leading manufacturer of modular acoustic and fire rated wall systems, has announced a strategic partnership with Ambit, a premier SugarCRM partner, to enhance its customer service offerings. Leveraging Ambit’s expertise in field service solutions, Speedpanel aims to revolutionise its installation review service, offered as part of the company’s commitment to improving service and support. The exciting new CRM development, driven collaboratively by both parties aims to streamline operations and further enhance client satisfaction.

A SugarCRM customer for many years. Speedpanel is joining forces with Ambit, a reputable specialist in digital CRM solutions, to expand the Sugar platform’s capabilities. With this partnership, Speedpanel will further extend the value of its Sugar investment, streamlining and automating its current installation reviews process while enhancing operational efficiencies for users and adapting to its customer’s changing needs. Ambit’s expertise in leveraging Sugar will help Speedpanel improve its services significantly, paving the way for optimised performance and productivity.

Sugar is a CRM software that helps marketing, sales, and service teams reach peak efficiency through better automation, data, and intelligence so they can achieve a real-time, reliable view of each customer. Sugar’s platform provides leading technology in the sales automation, marketing automation, and customer service fields with one goal in mind: to make the hard things easier. Thousands of companies in over 120 countries rely on Sugar by letting the platform do the work.

The partnership signifies Speedpanel’s commitment to innovation and customer-centricity, as it endeavors to provide seamless experiences throughout the process. By integrating Ambit’s field service solutions into its SugarCRM framework, Speedpanel aims to streamline installation review management, enhance communication channels, and ultimately, exceed customer expectations to provide a better end-to-end experience.

“We are thrilled to embark on this journey with Ambit,” said Peter Lorenc, National Sales and Marketing Manager of Speedpanel. “Their proven track record in developing tailored CRM solutions aligns perfectly with our vision for delivering exceptional customer service. Together, we are poised to set new standards in the construction industry.”

Ambit’s CEO, Jenit Ramaiya, echoed Lorenc’s sentiments, expressing enthusiasm for the collaboration. “Speedpanel’s commitment to innovation and continuous improvement resonates deeply with Ambit’s values. We are excited to leverage our expertise to enhance their CRM capabilities and drive tangible business outcomes.”

“Speedpanel represents a classic story of Australian ingenuity and high-quality manufacturing and we are proud to see the Sugar platform do the work to support its business growth. We expect Speedpanel to go from strength to strength as it continues leveraging AI-driven sales and operational automation,” said Adam Frank, SugarCRM’s Vice President and General Manager, APAC.

The partnership between Speedpanel and Ambit marks a significant milestone in the building and construction market, where technological advancements continue to redefine operational standards. By harnessing the power of SugarCRM and Ambit’s field service solutions, Speedpanel is primed to deliver unparalleled value to its customers, solidifying its position as an industry leader.

For more information on Ambit’s Field Service Management solution, please visit www.ambitsoftware.com or contact Ambit’s PR team – prteam@ambitsoftware.com

About Speedpanel: Speedpanel, specialises in cutting-edge acoustic and fire rated wall solutions. Renowned for its lightweight design, easy installation, and superior acoustic properties, Speedpanel is widely embraced in the building and construction industry. With continuous development, testing, and certification, Speedpanel stands as one of the most certified products in Australia. Committed to excellence, innovation, and sustainability, Speedpanel’s mission to maximise the performance and value of the built environment by providing the industry’s most advanced, trusted and certified fire rated and acoustic technology.

About Ambit: Ambit Software is a leading CX solutions and software engineering firm, dedicated to facilitating digital transformation for enterprises and ISVs. With a global footprint, Ambit Software has served over 200 clients worldwide. Specialising in customer experience and digital enterprise solutions, their Field Service Management offering streamlines onsite service operations through automation, scheduling, and workforce management, empowering businesses to thrive in today’s dynamic landscape.

April 29, 2024

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