Are you able to extract real business value from social? While you are generating new leads through Hoostuite, are they falling through the cracks while transferring them to sales? You are managing your customer engagement through Hootsuite but are the cases and service requests being addressed within defined SLAs? Are you able to measure the performance and effectiveness of your social customer care team?

To address all these questions and many more, we have created a SugarCRM-Hootsuite Connector that not only integrates both the systems seamlessly but also gives you a 360-degree view of your customers. The Connector provides a native integrated social care experience for SugarCRM users directly in Hootsuite, supporting omnichannel lead and case management.